Privacy Policy

1. INTRODUCTION

UNIQUE DESTINATION TRAVEL AGENCY L.L.C. ("UD", "we", "us", or "our") is committed to protecting the privacy of personal data processed in connection with its business operations.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use:

• udtn.com (informational website)
• agents.udtn.com (before login and after login B2B portal)

This Privacy Policy should be read together with our Website Terms & Conditions and Cookies Policy.

2. IMPORTANT – B2B CONTEXT

UD operates exclusively in a business-to-business (B2B) context.

Our services are provided only to licensed travel agencies, tour operators, destination management companies (DMCs), and corporate travel professionals ("B2B Partners").

UD does not contract directly with consumers. Any personal data relating to end travelers is processed solely in connection with bookings made by our B2B Partners and in accordance with applicable contractual arrangements.

3. WHO WE ARE

UNIQUE DESTINATION TRAVEL AGENCY L.L.C.

Registered address: M.15, Hor Al Anz East, Hor Al Anz East, Dubai, United Arab Emirates

Trade License No.: 1410331

Tax Registration Number (TRN): 104732552500001

For privacy-related matters, please contact:

4. ROLES IN DATA PROCESSING

Depending on the context and nature of the processing activity, UD may act as:

• a data controller (for example, in relation to B2B Partner account data and business relationship management); or
• a data processor (for example, when processing end-traveler data on behalf of B2B Partners in connection with bookings).

The applicable role depends on the specific processing activity and the contractual arrangements in place.

5. INFORMATION WE COLLECT

We collect limited personal information necessary to operate our Services and manage our business relationships, including:

• Business contact details (name, company name, job title, business email address, phone number, business address);
• Account and login information for authorized users;
• Billing and payment details (business-related);
• Communications with us, such as emails, support requests, and correspondence; and
• Usage and technical data, such as IP address, browser type, and log data, collected primarily for security, operational, and system administration purposes.

Personal data relating to end travelers (such as passport or identification details) is processed by third-party technology providers (including booking platforms) as part of booking services and is not primarily stored by UD.

6. HOW WE COLLECT PERSONAL DATA

We collect personal data directly from you or your organization when you:

• create or manage user accounts;
• access and use our Website or Services;
• make bookings or transactions;
• communicate with us via email, phone, or support channels.

7. HOW WE USE PERSONAL DATA

We use personal information for the following purposes:

• to create and manage user accounts;
• to provide access to and operate our Services;
• to process bookings, transactions, and payments;
• to communicate with you regarding bookings, support, and service updates;
• to manage our contractual and business relationship with you;
• to send service-related and, where permitted, marketing communications;
• to improve, secure, and maintain our Website and Services; and
• to comply with legal, regulatory, accounting, and reporting obligations.

8. LEGAL BASES FOR PROCESSING

Depending on the circumstances, we process personal data based on one or more of the following legal bases:

• performance of a contract;
• legitimate business interests;
• compliance with legal obligations; and
• consent, where required by applicable law.

9. SHARING OF PERSONAL DATA

We may share personal data where necessary to operate our Services with:

• IT, hosting, and technology service providers;
• booking platforms and travel technology providers;
• payment service providers;
• professional advisors (such as legal and accounting firms); and
• regulators, authorities, or law enforcement where required by law.

All such third parties are required to process personal data only for legitimate purposes and in accordance with applicable data protection laws.

10. INTERNATIONAL DATA TRANSFERS

As we operate globally, personal information may be processed or stored outside your country of residence, including outside the United Arab Emirates.

Where required, we implement appropriate safeguards (such as contractual protections) to ensure that international data transfers comply with applicable data protection laws.

11. DATA SECURITY

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or disclosure.

However, no system or method of transmission over the internet can be guaranteed to be completely secure.

12. DATA RETENTION

Personal data is retained for the duration of the business relationship and for a reasonable period thereafter, as necessary to comply with legal, accounting, audit, and dispute resolution requirements.

When personal data is no longer required, it is securely deleted or anonymized, unless retention is required by law.

13. INDIVIDUAL RIGHTS

Subject to applicable data protection laws, individuals may have rights to:

• access personal data;
• request correction or deletion of personal data;
• object to certain processing activities; and
• withdraw consent where applicable.

Requests may be submitted by contacting info@udtn.com.

14. COOKIES

Information about how we use cookies and similar technologies is available in our Cookies Policy.

15. CHILDREN'S DATA

Our Services are not directed to children, and we do not knowingly collect personal data relating to minors.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any updates will be published on our Website and will take effect upon publication.

17. CONTACT

For any questions, concerns, or requests relating to this Privacy Policy, please contact: